Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
1. Information We Collect
We collect minimal personal information necessary to provide our services. This includes your name, phone number, email address (if provided), and service preferences. We may also collect booking details such as date, time, and therapist preference. We do not collect sensitive personal data such as financial information beyond what is necessary for payment processing.
2. How We Use Your Information
Your information is used solely for the purpose of providing and improving our services. This includes processing bookings, communicating with you about your appointments, and responding to inquiries. We may also use anonymized data for internal analytics to improve our service quality. We never sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our booking system uses encryption to protect data in transit. Physical records are kept in secure locations with restricted access. We regularly review our security practices to ensure they meet current standards.
4. Cookies and Tracking
Our website uses essential cookies to ensure proper functionality, including the age verification system and service worker caching. We do not use tracking cookies, analytics cookies, or third-party advertising cookies. No personal data is collected through cookies on our website.
5. Third-Party Services
We use WhatsApp for booking communications. WhatsApp has its own privacy policy governing how they handle your data. We recommend reviewing their policy. We do not share your personal information with WhatsApp beyond what is necessary for communication. Links to external websites on our site are provided for informational purposes and we are not responsible for their privacy practices.
6. Your Rights
You have the right to request access to the personal information we hold about you. You may also request correction or deletion of your data. To exercise these rights, contact us at info@nurunest.com or through WhatsApp. We will respond to all such requests within 30 days.
7. Data Retention
We retain your personal information only for as long as necessary to provide our services. Booking records are kept for 12 months for service continuity purposes. After this period, your data is securely deleted. You may request earlier deletion by contacting us.
8. Children's Privacy
Our services are exclusively for adults aged 18 and over. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a person under 18, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at info@nurunest.com or message us on WhatsApp. We are committed to addressing your concerns promptly and transparently.